Dear Clients and Friends,

In an abundance of caution, we recently instituted the policy of temporarily prohibiting clients from entering our hospital.  We have not made this decision lightly.  By making these adjustments, we hope to keep both you and our staff free of illness and to be able to continue caring for your pets throughout the pandemic.

We will make only limited case by case exceptions, but we ask that they be addressed at the time your appointment is made.  If you are allowed into the hospital we will require you to provide and use your own mask.

Please adhere to the following new protocols:

• We ask that one healthy person bring your pet to the hospital for their appointment.
• If you are feeling ill and your pet has a necessary appointment, please delegate the visit to someone who isn’t ill and hasn’t been in contact with you or someone else who is ill.
• Upon arrival, please call to notify us at 989-781-3600. We will ask you to stay on the line while a member of our medical staff obtains pertinent history.
• A team member will then come and take your pet into the hospital, while you wait in your car. We will ask you for your cellphone number in order to contact you with any pertinent questions.  We will give you an estimated amount of time you might experience waiting.
• If you feel your pet may experience extreme anxiety being separated from you, inform us of this when you make your appointment and we will discuss methods we can use to reduce the anxiety.
• If your pet requires hospitalization, we will unfortunately be unable to accept items from home such as toys and bedding.
• Following the visit, your doctor will contact you either by phone or in person at your car to discuss their findings and plan.
• An invoice for the visit will be generated and presented to you along with your pet and any medications necessary for treatment. We request payment be made over the phone, if possible.
• If you are coming to pick up medications or food, please call upon arrival and we will make arrangements for their delivery.
• All new routine appointments and surgeries will be scheduled after the Governor’s Stay Home, Stay Safe executive order expires, currently set to be April 30.
• Thursday evening hours will also be suspended until the order has been lifted.

As always, we appreciate the trust you place in us, your understanding and cooperation.  Stay healthy.  Stay safe.  If at all possible, stay home.

Sincerely,

The Doctors and Staff at Gratiot Animal Hospital